At Eminent Systems, we deal with all sorts of IT solutions including business outsourcing and consultation. We along with our experts sit with our clients and understand his perspective and expectations from us. Further we act according to same.
Our visions and missions:
• We strive to cater value and quality solutions allowing a constant growth of client’s company
• We amalgamate latest technology with cost effective solutions and thus prepare a perfect package for client
• We help global customers to gain their business objectives and goals successfully.
SmartIVR is ideal for any company that needs one- or two-way communication with its stakeholders to ensure completion or efficiency of any business process. These could be firms involved in digital or mobile marketing, online classifieds, e-commerce, online shopping, logistics, BPO and healthcare, or franchisee-based organisations.
With zero capital investment, scalability and a pay-per-use model, SmartIVR can boost your company’s sales, marketing and customer care. Its robust and flexible cloud-based platform can be tweaked to meet your unique voice-based communication requirements.
SmartIVR resides in and operates from the world’s most reliable cloud computing platform, with inbuilt mechanisms for fail-over, redundancy and backup. You might take a vacation, but SmartIVR never will.
An IVR call flow can be created for incoming as well as outgoing calls. For incoming calls, Eminent Systems provides phone numbers which can be allocated to the IVR flows. Multiple numbers can be allocated to a customer’s incoming IVR. It could be a mobile number, a vanity number or a national or international toll-free number, depending on the customer’s requirement. Outgoing calls can be scheduled through APIs provided by Eminent Systems or through screen inputs through Web app login provided to the customer.
SmartIVRs are created using an IVR visual studio. This ensures that a call flow is easily designed and legible to the customer. IVR visual studio gives the power of WYSWYG (What You See is What You Get). The IVRs are compiled in Python programming language.Eminent Systems’s IVR allows dynamic enterprise database integration and in-memory execution, which allows superior call control and flexibility to the IVR developer with access to full programming language/environment during a call. That is not available in VXML or Twiml. SmartIVR is compatible with VXML and Twiml, and at the same time superior to them.
SmartIVR is bundled with a set of powerful APIs that are user-friendly. It could be forwarding all call records into CRM, fetching incoming numbers during a live call or changing call distribution settings.
It records every call and makes it accessible. Each call is encrypted and stored for data security. SmartIVR helps measure and improve current business processes and keep track of customer interactions.
It provides a stable conference system that helps teams sitting in different locations be in touch with each other with ease. It is backed by a robust cloud telephony platform, which provides compatibility to run multiple conferences on the same incoming number.
SmartIVR is bundled with a set of powerful APIs that are user-friendly. It could be forwarding all call records into CRM, fetching incoming numbers during a live call or changing call distribution settings.
It offers the flexibility of transferring incoming calls in sequential, parallel and round-robin manner. Set-up call distribution logic based on caller ID, timings and geography. Ensure customer calls are handled in the most efficient manner, and reduce waiting time.
It provides incoming numbers for 65+ countries, which gives you the opportunity to reach your customers across the globe. Different numbers can be assigned seamlessly using APIs.
It provides live status of each call received by your agents. Features such as start time, call duration, call recordings and other parameters help in building rich analytics to study customer behavior.
Manage and route large volumes of inbound phone calls with ease by dynamically routing calls to the right queue, creating customised wait experiences and getting access to real time call statistics to help plan the agent allocation.
ASR provides the flexibility to capture caller inputs from speech in addition to key-press. ASR can help reduce IVR waiting time by letting customers reach their desired option. ASR also helps in cases where user voice confirmation is necessary for authenticating.
Automate customer support using SmartIVR’s powerful text-to-speech (TTS) feature. This feature acknowledges callers by their names and reads out their messages over the phone without any human support. This gives a warm and personalised touch to a business call.
1050+
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1210
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