IVR Support Services
Our end-to-end voice service sits upon the feature rich, carrier grade DaVinci Voice Platform which supports inbound and outbound interactive voice services. Input from users through touch tone (DTMF) or through speech are also collected for further engagement. IVR services are a convenient way to collect user inputs, engage with the caller or handover the call to the right fulfillment department. To improve engagement with customers, reduce their wait time and the cost of customer care, include IVR in your business processes.
Enhance your offering and quality of customer service experience by engaging with your customers via voice. In the current economic climate, businesses must continue to interact with their customers in ways that will improve service, drive sales and lower costs IMImobile’s IVR services provides a cost-effective, efficient and convenient way to engage with customers – making the customer experience and VAS offering smarter, faster and better.
IVR applications are programs that control and respond to calls on the IVR platform. IVR applications can either be developed by an enterprise, by an IVR development shop, or by companies that offer canned IVR applications. IVR applications direct the IVR platform to prompt callers, gather input, and transfer callers to other phones. IVR applications also call on existing back-end database and application servers to retrieve records and information required during the course of a call.